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Terms and conditions
Rental
Bookings are made through ChooseYourDream Vacation Rentals (Reg. No CH-550.1.093.113-7) on behalf of the owner of the property at the price advertised.
Booking and Payment
There is a 30% down payment payable on booking.
The balance payment:
- For apartment rental: The balance is payable upon the arrival in the property.
- For villa/chalet rental:The balance is payable 10 weeks before arrival.
If a booking is made 10 weeks or less before arrival, full payment is required on booking.
Unless special Terms & Conditions apply.
How to Book
Bookings are made directly with ChooseYourDream Vacation Rentals.
Customers choose a property from our web site and submit an availability form. Once dates and availability have been confirmed, the property can be held for 2 days if time is required to book flights etc. Please contact us if required.
Please keep us updated as to the type of payment being made, expected time of arrival and if there are any delays, to avoid disappointment. You will be advised of the balance and due date.
- For apartment rental: On receipt of the down payment, all details regarding directions, arrival and arrangements for the hand over of keys will be sent out. A voucher will also be included, which should be presented on arrival.
- For villa/chalet rental: On receipt of the balance payment, not less than 10 week before arrival, all details regarding directions, arrival and arrangements for the hand over of keys will be sent out. A voucher will also be included, which should be presented onarrival. If the balance payment is not received on time, the booking will be put on hold, pending cancellation until the balance payment or a written cancellation from the client is received. If booking is made less than 10 weeks before arrival, full payment is required at the time of booking.
Payment by Credit Card
- We have a secure Credit Card payment facility on the site. A charge of 2.6% is added to all prices when paying by this method.
We also accept other forms of payment like :
- PayPal payment. A charge of 3.8% is added to all prices when paying by this method.
- Payment via bank. No charges added to prices when paying by this method.
Full details on request.
Data Protection
In order to complete your booking we require some personal details from you. We will only use this information in order to complete your booking and undertake to keep personal details confidential.
Cancellation by you
Apartments Cancellation fees are as follows:
Length of time before arrival when we receive your cancellation in writing.
- For cancellation more than 30 days before the arrival 30% deposit is refundable
- At 30 days less before arrival 30% deposit is not refundable
Villas Cancellation fees are as follows:
Length of time before arrival when we receive your cancellation in writing.
- 30% deposit - non refundable
- Between 8 weeks - 4 weeks before arrival : lose 50%
- At 4 weeks or less before arrival : 100%
We strongly recommend all customers to purchase trip cancellation / travel insurance.
Cancellation / Changes by us
If for any unforeseen reason we have to change your booking, we will do our best to offer you alternative accommodation of the same standard and if possible in the same / similar location. If we have to cancel your booking for reasons beyond our control, we will refund all monies in full. No extra monies will be due. We do not accept liability for travel expenses, alternative accommodation or other expenses that may be incurred.
Late Arrival / Early Departure
No refunds will be due, if the customer is unable to arrive on the expected day due to travel problems. This also applies in the case of early departure.
Security Deposit
Most properties require the payment of a security deposit. This is usually payable in cash (euros) on arrival. It will be held and returned to you at the end of your stay. Some properties will hold credit card details instead, with the option to pay any monies due at the end of your stay, in cash. Some luxury properties require the security deposit paid along with the balance payment of the rental. The security deposit is held and returned on departure. In the rare event of damage or large breakages, that are not normal wear and tear, the customer will be liable and the owner will deduct the cost from the deposit. This is at the discretion of the owner. Guests are kindly asked to leave their accommodation in a clean, orderly condition. All rubbish is to be disposed of in the proper manner and the kitchen area is to be left clean and tidy. If the apartment / villa requires additional cleaning, it is at the discretion of the owner to make an additional charge and deduct this from the security deposit paid. This also applies to properties where final cleaning is payable on location direct to the owner. Any unpaid bills will also be deducted from the security deposit.
Respect for Owners Property
The owner should be advised of any breakages immediately. Please do not take away any items from the property at the end of your stay, they do not belong to you. Any items missing will be considered as theft. Please treat your accommodation / owners / fixtures and fittings with respect. Guests will be liable for any illicit damage and this will be charged for. If guests behavior is found to be unacceptable, owners have the right to terminate the rental immediately, no refund will be due. Guests are kindly asked to abide by any rules and regulations set out by the property. Rules and regulations are set out for everyone and help with the management and running of a property. Please kindly abide by them and please be considerate of others. Please kindly abide by them. Guests should also be considerate of any neighbors in. Any inappropriate behavior or excessive noise that causes a disturbance is not acceptable.
Standard of Accommodation
We believe we have represented all the properties that appear on the web site accurately. The properties available for rent are not graded in the conventional way. However, they are all of a high standard of cleanliness, comfort and furnishing. Some details may be different from other countries but are in keepingwith local traditions (eg: hard floors) However, we cannot be held responsible for any changes made by the owner since our last visit and which we are not aware of.
Luxury Villas
Luxury villas do include basic household items. Many of our luxury villas are also staffed - please check the web page for details of staff included in the rental, where applicable.
Occupancy / Number of guests
The capacity of each property has been decided by the owner according to the size of the apartment/villa and facilities at the property. The maximum number of guests is stated on each web page, if you are unsure for any reason, please check on booking. We would ask customers to state clearly when booking the final number of all guests who will be arriving. If the number of guests exceeds the maximum capacity, this has to be agreed on booking and any changes have to be advised prior to arrival. We reserve the right to refuse extra guests if the number exceeds the maximum capacity of any given property after a booking has been made. No additional guests may be added after booking unless we have been advised in advance and have agreed it with the owner. If extra guests arrive at the property on or after the arrival date unexpectedly, the owner is within his rights to turn the guests away or make an additional charge. Tents, camper vans or any other form of camping are strictly forbidden at any of the properties.
Internet
Internet connection is available at some of our properties. Where a WI FI connection is available guests' lap tops need to be configured correctly to enable them to connect abroad before departure. If they need technical assistance on arrival this service is not included in the rental and will be charged for. If guests require additional hardware to be able to connect due to the non compatibility of their own personal lap top, the owner cannot be held liable for any costs incurred. All costs either for technical assistance or additional hardware required for personal computers are to be paid by the customer. Please note, ChooseYourDream Rental Agency cannot be held responsible for any disruption to internet services that may occur locally for any reason.
Accidents, Injury or Theft
ChooseYourDream Vacation Rentals cannot be held responsible for any accident or injury whilst on holiday. We strongly recommend all customers to take out adequate travel insurance to cover health care, cancellation, travel, accident and injury, etc. ChooseYourDream Rental Agency cannot be held responsible for the theft of any personal belongings whilst on holiday. Guests are advised to close all doors and windows (even in isolated, country locations) when leaving the property and make use of safes for valuables, where supplied.
Problems/Complaints
All of our owners will do their very best to resolve any problems that might crop up regarding your accommodation. But in the event of difficulty, ChooseYourDream Vacation Rentals should be contacted immediately (within 24 hrs), so that we can resolve the situation for you as quickly as possible. Please bear in mind that if you do not communicate a problem to us immediately it makes it very difficult for us to help you. Problems or complaints received at the end of a holiday will not be taken into consideration. Each complaint will be assessed individually. ChooseYourDream Vacation Rentals cannot be held responsible for any disruption to supplies of utilities or services at any of our properties.
Disputes
By completing and submitting the booking form you agree to the above terms and conditions. Please note, that should a dispute be taken to court, Swiss law will be used as the basis for deciding the dispute and the law courts in Lausanne will have jurisdiction.
